Troubleshooting
AIR COMFORT
 PORTABLE AIR CONDITIONER
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 AIR PURIFIER
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 PORTABLE DEHUMIFIDIER
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 PORTABLE DEHUMIFIDIER WITH PUMP
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REFRIGERATION
LIFESTYLE
 CIGAR HUMIDOR COOLER
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 PORTABLE FRIDGE/FREEZER
|
 TOOLBOX BEVERAGE REFRIGERATOR
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Whynter Portable Air Conditioner Troubleshooting
Problem: The portable air conditioner does not turn on
Possible Cause: Power failure / outage.
Solution: Restore the power supply
Possible Cause: The automatic switch, line fuse, or breaker has been tripped.
Solution: Flip the switch / change the fuse / turn the breaker back on. Also note that you may have too many appliances drawing power on one circuit, you may need to move the other appliances to another circuit
Possible Cause: The power supply voltage is too low.
Solution: Move the unit onto another circuit with the correct voltage
Possible Cause: The power cord is damaged.
Solution: Contact Whynter Customer Support for service. Only authorized personnel should replace damaged power cord or power plug.
Possible Cause: The L.C.D.I. power plug for the unit is tripped.
Solution: Press the reset button on the L.C.D.I. power plug. The air conditioner should have it’s own dedicated wall outlet.
Possible Cause: The internal water reservoir is full – Red light is flashing, STOP or P1 appears on the display.
Solution: Drain the collected condensation from the lower drain port. Note: some models have a rubber stopper and others have a plastic drain cover and rubber stopper. Refer to the user manual for more information.
Possible Cause: The internal water reservoir is full – Red light is flashing, STOP or P1 appears on the display.
Solution: If after draining the red light is flashing, STOP or P1 still appears on the display, there may be a loose internal connection. Please contact Whynter Customer Support for service.
Problem: The air conditioner turns on, but the compressor does not - the fan runs, but the unit is not cooling
Possible Cause: The room temperature is outside of the operational tolerances of the unit.
Solution: Portable air conditioners work best in ambient temperatures of 64°F to 90°F. Close and insulate windows or doors to other rooms.
Possible Cause: The unit is not set to Cooling mode.
Solution: Press the MODE button until the COOL icon is shown on the display.
Possible Cause: The compressor has not turned on.
Solution: Give the compressor 3 minutes to turn on after the Cooling mode has been selected
Possible Cause: The set temperature is too high.
Solution: Set the air conditioner to a lower temperature. The unit has a 5°F temperature cushion; the unit will cool until the ambient temperature reaches within 5°F of the set temperature.
Possible Cause: The internal water reservoir is full – Red light is flashing, STOP or P1 appears on the display.
Solution: Drain the collected condensation from the lower drain port. Note: some models have a rubber stopper and others have a plastic drain cover and rubber stopper. Refer to the user manual for more information. If after draining the red light is flashing, STOP or P1 still appears on the display, there may be a loose internal connection. Please contact Whynter Customer Support for service.
Problem: The air coming out of the unit is not very cold - the airflow volume is weak
Possible Cause: The filters are dirty or obstructed.
Solution: Clean the washable pre-filter. Change the carbon or 3M Antimicrobial filter. Refer to the user manual for more information.
Possible Cause: The air intake or exhaust is obstructed.
Solution: Ensure there is at least 20 of clearance from the air intake (air filter area). Keep the length of the exhaust hose is as short and straight as possible. Do not block or cover the air exhaust.
Possible Cause: The unit is set in DRY or FAN mode.
Solution: Set the unit to the Cooling mode.
Possible Cause: The air conditioner is set to low fan speed.
Solution: Set the unit to a higher fan speed
Problem: The air conditioner is working but the room is not cool
Possible Cause: Windows or doors are open.
Solution: Close and insulate all windows and doors to the room when the unit is cooling.
Possible Cause: There are too many people or heat-producing appliances in the room.
Solution: Reduce the number of people within the room. Turn off unnecessary heat-producing appliances. If possible, do not use the oven to cook. You may need additional cooling or another air conditioner.
Possible Cause: There is direct sunlight entering the room.
Solution: Close curtains or blinds and try to minimize the amount of direct sunlight entering the room. Close and insulate any windows or doors to other rooms.
Possible Cause: There is a server in the room.
Solution: Check that the air conditioner is compatible with the square footage of the room. You may need additional cooling or another air conditioner.
Possible Cause: The unit was turned on late in the day, after the room temperature became high.
Solution: Turn the air conditioner on earlier. Turning the air conditioner on early instead of waiting until the hottest point of the day will allow the unit to be more effective. The air conditioner will not have to work as hard to cool the room down and maintain the set temperature. Add a fan to help circulate the air.
Possible Cause: The exhaust hose is too long, has a sharp bend or exhausted air is leaking.
Solution: Keep the exhaust hose as short and straight as possible. The exhaust hose removes heat from the room. It should remain as short and straight as possible without sharp bends or twists to maximize efficiency. If the exhaust hose must be extended, do not exceed 9’. Replace or insulate the exhaust hose if hot air is leaking into the room.
Possible Cause: The room is too large.
Solution: Check that the air conditioner is compatible with the square footage of the room. Close and insulate any windows and doors to the room. You may need additional cooling or another air conditioner.
Problem: The air conditioner is very noisy
Possible Cause: The unit is not level.
Solution: Ensure the unit is on hard, level and stable surface. Placing the unit on thick carpet is not recommended.
Possible Cause: The surface underneath the unit is uneven.
Solution: Move the unit to a location with a level and hard floor.
Possible Cause: The air intake or exhaust is obstructed.
Solution: Ensure there is at least 20 of clearance from the air intake (air filter area). Keep the length of the exhaust hose is as short and straight as possible. Do not block or cover the air exhaust.
Possible Cause: Low power voltage.
Solution: Ensure the wall outlet can support the required power consumption of the air conditioner and is not connected to an extension cord.
Problem: The air conditioner is leaking
Possible Cause: The unit is tilted or not leveled.
Solution: Ensure the unit is on hard, level and stable surface. Placing the unit on thick carpet is not recommended.
Possible Cause: The base of the unit has been damaged.
Solution: Unplug the air conditioner and check the base for any cracks or damages. If found, contact the retailer the item was purchased from or contact Whynter Customer Support. Ensure the unit sits upright for a minimum of 4 hours before reconnecting to power.
Possible Cause: The rubber drain stopper is not installed.
Solution: Install the rubber drain stopper and drain cover, if applicable. Some models include multiple drain ports, ensure all ports are covered. Refer to user manual for more information.
Problem: Fan speed cannot be changed
Possible Cause: Fan speed differences are not very noticeable.
Solution: The fan speed difference is not very noticeable when the compressor is on. Try setting the unit to Fan only mode, you should be able to hear the difference between high and low fan speed settings.
Problem: The air conditioner needs to be drained frequently
Possible Cause: The ambient humidity may be high.
Solution: Close and insulate any windows and doors to the room. For dual hose models – remove the intake hose if the outside humidity is high or it is raining.
Possible Cause: The self-evaporative feature is not working or there is a loose internal connection.
Solution: Contact Whynter Customer Support.
Problem: The window slider kit does not fit the window
Possible Cause: The window is smaller than the window slider kit.
Solution: If the window opening is smaller than the minimum length of the window slider kit, the window slider kit can be cut to fit the window opening. Never cut into the exhaust or intake hose cut-outs on the window slider kit.
Possible Cause: The window is larger than the window slider kit.
Solution: If the window opening is larger than the maximum length of the window slider kit, additional material will be needed to cover the open space such as, Plexiglas, PVC plastic, ply wood, etc. Alternately, an additional window slider kit can be purchased to be used in combination with the included kit.
Problem: The exhaust/ intake hose is too short
Possible Cause:
Solution: “The hoses should only be extended to the necessary length, keeping it as short and as straight as possible.
If needed, the hose can be extended buy purchasing an additional hose. It should not be extended more than 9′ long.”
Problem: Does the window screen need to be removed?
Possible Cause:
Solution: The window screen does not need to be removed when installing the window slider kit.
Problem: The heating function is not working (applicable models)
Possible Cause: The room temperature is too low.
Solution: The heating function of the air conditioner does not operate when the temperature is below 45°F. Ensure the room temperature is above 45°F.
Possible Cause: The compressor has not turned on – warm air is not blowing.
Solution: Allow the compressor 3 minutes to turn on after the Heating mode has been selected. In heat mode the exhaust fan will start first, followed by the compressor then air output fan into the room. It may take several minutes for the unit to start blowing air into the room. Also, note that turning the unit off and on or switching between modes may cause the compressor to lock. If this happens, turn off the unit for a few minutes to reset it.
Possible Cause: The unit is not set to Heating mode.
Solution: Press the MODE button until the HEAT icon is displayed.
Possible Cause: The set temperature is too low.
Solution: Set the air conditioner to a higher temperature. The unit has a 5°F temperature cushion; the unit will heat until the ambient temperature reaches within 5°F of the set temperature.
Possible Cause: The internal water reservoir is full – Red light is flashing, STOP or P1 appears on the display.
Solution: “Drain the collected condensation from the lower drain port or turn the pump feature on (applicable models). Note: some models have a rubber stopper and others have a plastic drain cover and rubber stopper. Refer to the user manual for more information. It is normal for the unit to collect more condensation and need to be drained more often than it does in Cool mode as the self evaporative feature does not engage in Heat mode.
If after draining the red light is flashing, STOP or P1 still appears on the display, there may be a loose internal connection. Please contact Whynter Customer Support for service. ”
Possible Cause: The internal water reservoir is full – Red light is flashing, STOP or P1 appears on the display.
Solution: Close and insulate any windows or doors to other rooms. For dual hose models: Remove the air intake hose if the outside humidity is high or it is raining. Contact Whynter Customer Support.
Problem: F1 error message
Possible Cause: Air filter needs to be clean.
Solution: “Clean the air filer.
Once the filter is installed, press and hold the power button for 10 seconds to reset the F1 code. A beep sound will indicate a successful reset process.
*The F1 message may not go away immediately. If the unit is cooling properly, the F1 message does not affect the performance of the air conditioner.”
Whynter Portable Dehumidifier Troubleshooting
Problem: Unit does not start
Possible Cause: There is a power supply failure
Solution: Ensure that the air purifier is plugged in and the power outlet has power
Possible Cause: The front cover is not properly in-stalled
Solution: Install the front cover properly
Possible Cause: The 2-in-1 Activated Carbon and HEPA Filter is not properly installed
Solution: Install the 2-in-1 Activated Carbon and HEPA Filter properly
Problem: Remote control does not work
Possible Cause: The remote control has no power
Solution: Replace battery in the remote control
Problem: The air purifier is noisy and vibrates
Possible Cause: The unit is not level
Solution: Ensure the unit sits on a hard and level surface. Do not place the unit on carpet.
Problem: Unit always runs on the high-est speeds when in Automatic Mode
Possible Cause: Air Quality Sensor has dust on it and must be cleaned
Solution: Clean Air Quality Sensor.
Problem: Odor and smoke are not removed
Possible Cause: Filters are dirty
Solution: Clean or replace filters
Possible Cause: The unit is unable to circulate air
Solution: Install unit in a place where air is able to circulate
Problem: Air does not flow from the unit
Possible Cause: Air inlets maybe obstructed
Solution: Ensure the air inlets are not obstructed
Section
Possible Cause: Unit needs to be restarted
Solution: Restart the unit by unplugging it
Possible Cause: Unit needs to be restarted
Solution: Press and hold the Sleep icon for 5 seconds to reset the Air Quality Filter indicator
Whynter Air Purifier Troubleshooting
Problem: Unit does not start
Possible Cause: There is a power supply failure
Solution: Ensure that the air purifier is plugged in and the power outlet has power
Possible Cause: The front cover is not properly in-stalled
Solution: Install the front cover properly
Possible Cause: The 2-in-1 Activated Carbon and HEPA Filter is not properly installed
Solution: Install the 2-in-1 Activated Carbon and HEPA Filter properly
Problem: Remote control does not work
Possible Cause: The remote control has no power
Solution: Replace battery in the remote control
Problem: The air purifier is noisy and vibrates
Possible Cause: The unit is not level
Solution: Ensure the unit sits on a hard and level surface. Do not place the unit on carpet.
Problem: Unit always runs on the high-est speeds when in Automatic Mode
Possible Cause: Air Quality Sensor has dust on it and must be cleaned
Solution: Clean Air Quality Sensor.
Problem: Odor and smoke are not removed
Possible Cause: Filters are dirty
Solution: Clean or replace filters
Possible Cause: The unit is unable to circulate air
Solution: Install unit in a place where air is able to circulate
Problem: Air does not flow from the unit
Possible Cause: Air inlets maybe obstructed
Solution: Ensure the air inlets are not obstructed
Problem: The filter replacement indicator remains on after the filter is replaced
Possible Cause: Unit needs to be restarted
Solution: Restart the unit by unplugging it
Possible Cause: Unit needs to be restarted
Solution: Press and hold the Sleep icon for 5 seconds to reset the Air Quality Filter indicator
Whynter Freestanding Wine Cooler Troubleshooting
Problem: The wine cooler does not turn on.
Possible Cause: There is a power failure. The cooler is not plugged in.
Solution: Ensure the cooler is plugged in and the power outlet has power.
Possible Cause: A house fuse has blown or the circuit breaker is tripped.
Solution: Replace the broken fuse or reset the breaker.
Problem: The wine cooler is not reaching the desired temperature.
Possible Cause: The front bottom grille does not have sufficient ventilation.
Solution: Ensure the door gasket is not loose. The front bottom grille must be completely unobstructed.
Possible Cause: The cooler is placed too close to a heat source.
Solution: Keep the cooler away from sunshine or other heat sources.
Possible Cause: Ambient temperature too high or too low.
Solution: The ideal ambient temperature for the wine cooler to work is between 68F – 73F.
Possible Cause: The cooler does not have sufficient ventilation.
Solution: Make sure the wine cooler has at least 4 inches of ventilation on the sides and 6 inches at the back.
Possible Cause: The door is opened too frequently or for a long period of time.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door gasket does not seal properly
Solution: Ensure the door gasket is not loose
Problem: Frost forming inside the wine cooler.
Possible Cause: Drawer(s) blocking internal fan
Solution: Move drawer(s) to the bottom portion of the appliance
Possible Cause: Items are blocking the internal fan
Solution: Move items so they do not block the fan
Possible Cause: The environment is too humid.
Solution: Although this unit uses an auto-defrost system, under certain conditions, manual defrosting may required. If frost builds up, try running the cooler on a warmer temperature setting.
Possible Cause: The ambient temperature is too low.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door is opened too frequently or for a long period of time.
Solution: Unplug the unit to allow the frost to melt.
Problem: The wine cooler turns on and off frequently.
Possible Cause: The room temperature is higher than the recommended ambient temperture (77 F). (WC-16S Model)
Solution: Run the wine cooler in the appropriate ambient temperature.
Possible Cause: The ambient temperature is too low or high.
Solution: Decrease or increase the ambient temperature.
Possible Cause: A large amount of contents has been added to the appliance
Solution: To minimize internal temperature fluctua-tion, do not add large amount of contents at once
Possible Cause: The door is being opened often.
Solution: Minimize the number of times the door is opened.
Possible Cause: The door is not completely closed.
Solution: Make sure the door is tightly closed.
Possible Cause: The door gasket is not sealing properly.
Solution: Make sure the door gasket is properly sealed.
Problem: The wine cooler makes too much noise.
Possible Cause: The cooler does not have the suggested ventilation.
Solution: Make sure the cooler has at least 4 inches on the sides and 6 inches in the back for clearance.
Possible Cause: If the noise is from the fan, it may be normal operating noise.
Solution: The fan makes normal fan noises.
Possible Cause: The unit is not leveled.
Solution: Make sure the cooler is on a hard and level surface. Do not place the wine cooler on carpet.
Possible Cause: Popping or cracking noises are coming from the unit.
Solution: Some popping or cracking noises are normal. They are caused by expansion and contraction of the inside walls due to temperature changes.
Problem: The door will not shut properly.
Possible Cause: The door was reversed and not properly installed
Solution: Reinstall door
Possible Cause: The unit is not level.
Solution: Make sure the cooler is on a level surface.
Possible Cause: The door gasket is dirty.
Solution: Clean the door gasket.
Possible Cause: The door gasket is malformed.
Solution: Make sure the door gasket is properly sealing.
Possible Cause: The shelves are incorrectly installed.
Solution: Correctly install the shelves.
Problem: Condensation builds up on the glass door. (WC-241DS Model)
Possible Cause: Ambient temperature or humidity is high
Solution: Lower the room humidity by a dehumidifier or air conditioner
Problem: The Wine Cooler is cooling too much. (WC-201TD Model)
Possible Cause: The Wine Cooler ventilation is not properly set
Solution: Make sure to follow the recommended clearances for ventilation
Possible Cause: There is an obstruction of air flow
Solution: Make sure that no object is blocking the air flow
Whynter Beverage Refrigerators Troubleshooting
Problem: The appliance does not operate
Possible Cause: There is a power failure
Solution: Ensure the appliance is plugged in and the power outlet has power
Possible Cause: The appliance is not plugged in
Solution: Ensure the appliance is plugged in and the power outlet has power
Possible Cause: A house fuse has blown or thecircuit breaker is tripped.
Solution: Replace the broken fuse or reset the breaker
Possible Cause: The appliance is placed too close to a heat source
Solution: Adjust the temperature
Problem: The appliance is not cold enough
Possible Cause: The door is opened too often
Solution: Keep the appliance away from sunshine or other heat sources
Possible Cause: The door is not closed completely
Solution: Close the door tightly and do not open the door too frequently or for a long period of time
Possible Cause: The door gasket does not seal properly
Solution: Ensure the door gasket is not loose.
Possible Cause: The ambient (room) temperatureis too low or high
Solution: Decrease or increase the ambient (room) temperature
Possible Cause: A large amount of contents has been added to the appliance
Solution: To minimize internal temperature fluctuation, do not add large amount of contents at once
Problem: The appliance turns itself on and off frequently
Possible Cause: The door is opened too often
Solution: Close the door tightly and do not open the door too frequently or for a long period of time
Possible Cause: The door is not closed completely
Solution: Ensure the door gasket is not loose
Possible Cause: The door gasket does not seal properly
Solution: “It is normal for the fan come on and off to circulate the air inside of the unit for
even temperature distribution and to
save energy ”
Possible Cause: The noise may come from the flow of the refrigerant and expansion of the inside walls may cause popping and crackling noises
Solution: “It is normal that as each cooling cycle
ends, you may hear rattling or gurgling
sounds caused by the flow of refrigerant
in the appliance. The high efficiency
compressor may make a pulsating
or high pitched sound
”
Problem: The appliance makes too much noise
Possible Cause: Contraction and expansion of the inside walls may cause poppingand crackling noises
Solution: “Some popping or cracking noises are
normal. They are caused by expansion
and contraction of the inside walls due
to temperature changes”
Possible Cause: The appliance is not level
Solution: “Make sure the unit is on a hard and
level surface. Do not place the appliance
on carpet
”
Possible Cause: The appliance is not level
Solution: “Make sure the appliance is on a hard
and level surface. Avoid placing the
appliance on a carpeted or soft surface”
Problem: The door does not close properly
Possible Cause: The door was reversed and not properly installed
Solution: Reinstall door
Possible Cause: The shelves are out of position
Solution: Correctly install the shelves
Problem: Condensation builds up on the glass door
Possible Cause: Ambient temperature or humidity is high.
Solution: “Lower the room humidity by a dehumidifier
or air conditioner. ”
Possible Cause: The door was not closed completely
Solution: “Close the door tightly and do not open
the door too frequently or for a long
period of time”
Problem: The unit is frosting often
Possible Cause: The door gasket is not sealing
Solution: “The door may need to be re-positioned
”
Possible Cause: Use a screw driver to loosen the screws to re-position the door/hinge and tighten the screws
Solution: “Ensure the door gasket is not loose
”
Possible Cause: Ambient temperature or humidity is high.
Solution: Lower the room humidity with a dehumidifier or air conditioner
Problem: Display E0, E1. E2,E3, E4, E5 or E7
Possible Cause: E0 indicates the communication error
Solution: “Call for service
”
Possible Cause: E1 or E2 indicates that the air temperature sensor is failed
Solution: “Call for service
”
Possible Cause: E3 or E4 indicates that the defrost sensor in the evaporator is failed
Solution: “Call for service
”
Possible Cause: E5 indicates the defrost heater failure
Solution: “Call for service
”
Possible Cause: E7 indicates the door switch failure
Solution: “Call for service
”
Problem: The icon -- is lit up and flashing in the temperature display
Possible Cause: The display temperature is out of the range
Solution: Only temperatures within the range 16~99°F/-9~37°C the appliance can display will be shown. If the temperature is not within this range, the icon — will be displayed instead. That is normal
Whynter Freestanding Wine Coolers Troubleshooting
Problem: The appliance does not operate
Possible Cause: There is a power failure
Solution: Ensure the appliance is plugged in and the power outlet has power.
Possible Cause: The appliance is not plugged in.
Solution: Ensure the appliance is plugged in and the power outlet has power.
Possible Cause: A house fuse has blown or the circuit breaker is tripped.
Solution: Replace the broken fuse or reset the breaker
Problem: The appliance is not reaching the desired temperature
Possible Cause: “The appliance is placed too close to a heat source
”
Solution: Adjust the temperature.
Possible Cause: “The door is opened too often.
”
Solution: Keep the appliance away from sunshine or other heat sources.
Possible Cause: The door is not closed completely
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door gasket does not seal properly.
Solution: Ensure the door gasket is not loose.
Problem: Frost forming inside the appliance
Possible Cause: “The environment is too humid.
”
Solution: Although this unit uses an auto-defrost system, under certain conditions, manual defrosting may required. If frost builds up, try running the unit on a warmer temperature setting.
Possible Cause: The ambient temperature is too low
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: “The door is opened too frequently for
a long period of time.”
Solution: Unplug the unit to allow the frost to melt.
Possible Cause: Items are blocking the internal fan.
Solution: Move items so they do not block the fan.
Problem: Condensation builds up on the glass door.
Possible Cause: “Ambient temperature or humidity is
high. ”
Solution: “Lower the room humidity by a dehumidifier
or air conditioner.
”
Problem: The appliance turns itself on and off frequently
Possible Cause: “The ambient (room) temperature is too
low or high.”
Solution: “Decrease or increase the ambient (room)
temperature.”
Possible Cause: “A large amount of contents has been
added to the appliance.
”
Solution: “To minimize internal temperature fluctuation,
do not add large amount of contents at
once.”
Possible Cause: “The door is opened too often.
”
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: “The door is not closed completely.
”
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door gasket does not seal properly.
Solution: Ensure the door gasket is not loose.
Problem: The appliance makes too much noise
Possible Cause: “If the noise is from the fan, it may be
normal operating noise.
”
Solution: The fan makes normal fan noises.
Possible Cause: “Contraction and expansion of the inside
walls may cause popping and
crackling noises.”
Solution: “Some popping or cracking noises are normal.
They are caused by expansion and
contraction of the inside walls due to temperature
changes.
”
Possible Cause: The appliance is not level
Solution: “Make sure the unit is on a hard and level
surface. Do not place the appliance on carpet.”
Problem: The door does not close properly
Possible Cause: “The appliance is not level.
”
Solution: “Make sure the appliance is on a hard and
level surface. Avoid placing the appliance
on a carpeted or soft surface.
”
Possible Cause: “The door was reversed and not
properly installed.”
Solution: Reinstall door.
Possible Cause: The shelves are out of position .
Solution: Correctly install the shelves.
Whynter Built-In Wine Refrigerator Troubleshooting
Problem: The appliance does not operate
Possible Cause: There is a power failure.
Solution: Ensure the appliance is plugged in and the power outlet has power.
Possible Cause: The appliance is not plugged in.
Solution: Ensure the appliance is plugged in and the power outlet has power.
Possible Cause: A house fuse has blown or the circuit breaker is tripped.
Solution: Replace the broken fuse or reset the breaker.
Problem: The appliance is not cold enough
Possible Cause: The set temperature is too high.
Solution: Adjust the set temperature
Possible Cause: The appliance is placed too close to a heat source.
Solution: Keep the appliance away from the sunshine or other heat sources.
Possible Cause: The door is opened too often.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door is not closed completely.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door gasket does not seal properly.
Solution: Ensure the door gasket is not loose.
Possible Cause: The front bottom grille does not have sufficient ventilation
Solution: The front bottom grille must be completely unobstructed.
Possible Cause: The ambient (room) temperature is too low or too high.
Solution: Decrease or increase the ambient (room) temperature.
Possible Cause: A large amount of contents has been added to the appliance.
Solution: To minimize internal temperature fluctuation, do not add large amount of contents at once.
Problem: The appliance turns on and off frequently
Possible Cause: The door is opened too often.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door is not closed completely.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.
Possible Cause: The door gasket does not seal properly.
Solution: Ensure the door gasket is not loose.
Possible Cause: The noise may come from the flow of the refrigerant
Solution: It is normal as each cooling ends, you may hear gurgling sounds caused by the flow or refrigerant in the appliance.
Problem: The appliance makes too much noise
Possible Cause: Contraction and expansion of the inside walls may cause popping and crackling noises.
Solution: Some popping or crackling noises are normal. They are caused by expansion and contraction
Possible Cause: The appliance is not level
Solution: Make sure the cooler is on a hard and level surface. Do not place the appliance on carpet.
Possible Cause: The appliance is not level.
Solution: Make sure the cooler is on a hard and level surface. Avoid placing the appliance on a carpeted or soft surface.
Problem: The door does not close properly.
Possible Cause: The door was reversed and not properly installed.
Solution: Correctly install the door.
Possible Cause: The shelves are out of position.
Solution: Correctly install the shelves.
Problem: ED code (BWR-331SL, BWR-401DS, BWR-462DZ, BWR-281DZ, BWR-171DS)
Possible Cause: E0 indicates the communication error for 3 zone models
Solution: Call for service
Possible Cause: E1 or E2 indicates that the air temperature sensor is failed
Solution: Call for service
Possible Cause: ”
E3 or E4 indicates that the defrost sensor in the evaporator is failed”
Solution: Call for service
Possible Cause: E5 indicates the defrost heater failure
Solution: Call for service
Possible Cause: ”
E7 indicates the door switch failure
”
Solution: Call for service
Possible Cause: ”
ED indicates that the door has been left open for more than 60 seconds
”
Solution: Close the door
Possible Cause: “Door has been opened for more than 60 seconds
”
Solution: Close the door
Possible Cause: The appliance door being opened too often
Solution: Do not open the door more often than necessary
Problem: The alarm sounds and the temperature display flashes (BWR-401DS, BWR-462DZ, BWR-281DZ, BWR-171DS)
Possible Cause: The ventilation opening being covered or too dusty
Solution: Clear the obstructions and clean the dust
Possible Cause: A lengthy interruption to the power supply
Solution: Leave the appliance to work for a while until the set temperature has been reached.
Possible Cause: A large amount of bottles has been added to the unit
Solution: Leave the appliance to work for a while until the set temperature has been reached.
Problem: The icon -- is lit up and flashing in the temperature display (BWR-331SL, BWR-401DS, BWR-462DZ, BWR-281DZ, BWR-171DS)
Possible Cause: The display temperature is out of the range
Solution: Only temperatures within the range 16~99°F/-9~37°C the appliance can display will be shown. If the temperature is not within this range, the icon — will be displayed instead. That is normal.
Whynter Indoor / Outdoor Beverage Refrigerators Troubleshooting
Problem: The appliance does not operate.
Possible Cause: There is a power failure.
Solution: “Ensure the appliance is
plugged in and the power
outlet has power.”
Possible Cause: The appliance is not plugged in
Solution: “Replace the broken fuse or
reset the breaker.”
Possible Cause: “A house fuse has blown or the
circuit breaker is tripped.”
Solution:
Problem: The appliance is not cold enough.
Possible Cause: The set temperature too high.
Solution: Adjust the set temperature
Possible Cause: “The appliance is placed too
close to a heat source.”
Solution: “Keep the appliance away
from sunshine or other heat
sources”
Possible Cause: The door is opened too often.
Solution: “Close the door tightly and do
not open the door too
frequently or for a long
period of time.”
Possible Cause: “The door is not closed
completely.”
Solution:
Possible Cause: “The door gasket does not seal
properly.”
Solution: “Ensure the door gasket is
not loosee.”
Possible Cause: “The front bottom grille does not
have sufficient ventilation.”
Solution: “The front bottom grille must
be completely unobstructed.”
Problem: The appliance turns on and off frequently
Possible Cause: “The ambient (room)
temperature is too low or high.”
Solution: “Decrease or increase the
ambient (room)
temperature.”
Possible Cause: “A large amount of contents has
been added to the appliance.”
Solution: “To minimize internal
temperature fluctuation, do
not add large amount of
contents at once.”
Possible Cause: The door is opened too often
Solution: “Close the door tightly and do
not open the door too
frequently or
for a long
period of time”
Possible Cause: “The door is not closed
completely.”
Solution: “Close the door tightly and do
not open the door too
frequently or
for a long
period of time”
Possible Cause: “The door gasket does not seal
properly”
Solution: “Ensure the door gasket is
not loose.”
Problem: The appliance makes too much noise.
Possible Cause: “The noise may come from the
flow of the refrigerant”
Solution: “It is normal that as each
cooling cycle ends, you may
hear gurgling sounds
caused by the flow of
refrigerant in the appliance.”
Possible Cause: “Contraction and expansion of
the inside walls may cause
popping and crackling noises.”
Solution: “Some popping or cracking
noises are normal. They are
caused by expansion and
contraction of the inside
walls due to t
emperature
changes.”
Possible Cause: “The appliance is
not level.”
Solution: “Make sure the cooler is on a
hard and level surface. Do
not place the appliance on
carpet.”
Problem: The door does not close properly
Possible Cause: The appliance is not level.
Solution: “Make sure the cooler is on a
hard and level surface. ”
Possible Cause: “The door was reversed and not
properly installed.”
Solution: “Avoid placing the appliance
on a carpeted or soft
surface.”
Possible Cause: The shelves are out of position.
Solution: Correctly install the shelves.
Whynter Portable Ice Makers Troubleshooting
Problem: The compressor works abnormally with a buzzing noise
Possible Cause: The voltage is lower than recommended
Solution: Stop the ice maker and do not restart until the voltage is normal
Problem: Water shortage indicator light is on
Possible Cause: There is not enough water in the reservoir
Solution: Press the ON/OFF button, fill with water, wait 3 minutes and press the power button again to restart
Problem: Ice full indicator light is on
Possible Cause: Ice basket is full to the top
Solution: Remove some of the ice
Problem: Indicator lights are off
Possible Cause: Blown fuse/ no power/blown breaker
Solution: Replace fuse / turn power on
Problem: The ice made is too large and with pieces sticking together
Possible Cause: The water temperature in the storage tray or ambient is too low
Solution: Stop the machine and reset the ice making cycle
Possible Cause: The water temperature in the storage tray or ambient is too low
Solution: Restart the machine after turning it off
Problem: Ice appears cloudy
Possible Cause: Due to fast freezing, ice cubes may appear cloudy, this is trapped air in the water and does not affect the taste or quality of the ice.
Solution: This is normal
Problem: Not all freezing bars makes ice
Possible Cause: Amount of water in the reservoir is insufficient
Solution: Make sure that water is at MAX level before using the portable ice maker
Possible Cause: No water in the reservoir
Solution: Run the unit for a couple more cycles and all bars should be frozen
Possible Cause: When the unit is first started, refrigerant may not be flowing to all freezing bars
Solution: Run the unit for a couple more cycles and all bars should be frozen
Problem: Ice full indicator is on but ice is not full
Possible Cause: Ice Full sensor is obstructed
Solution: Make sure that there are no obstruction or objects aligned with the ice full sensor
Possible Cause: Build up form on the sensor
Solution: Remove the ice cubes from the ice basket and close the ice maker cover
Possible Cause: Build up form on the sensor
Solution: Use a mild vinegar solution to clean the sensor
Problem: Conditions for ice making cycle are right but no ice is made
Possible Cause: Refrigerant leaks/ sealed system is blocked
Solution: Contact Whynter Service Department
Whynter Portable Ice Makers with Water Connection Troubleshooting
Problem: Water leaking from the back of the unit
Possible Cause: Water inlet hose not properly inserted
Solution: Insert the inlet hose properly into the water inlet port
Possible Cause: Water pressure is too high
Solution: The recommended water pressure is 58 PSI.
Problem: The compressor works abnormally with a buzzing noise
Possible Cause: The voltage is lower than recommended
Solution: Stop the ice maker and do not restart until the voltage is normal
Problem: Water indicator light is on
Possible Cause: There is not enough water in the reservoir
Solution: Press the ON/OFF button to shut off, fill with water, wait for 3 minutes and press the ON/OFF button again to restart
Problem: Ice full indicator light is on
Possible Cause: Ice basket is full to the top
Solution: Remove some of the ice
Problem: Window display or indicator lights are off
Possible Cause: Blown fuse/ no power/blown breaker
Solution: Replace fuse / turn power on
Problem: Warning indicator is displayed
Possible Cause: Ice Shovel cannot rotate
Solution: Check if ice cubes are blocking or obstructing the ice shovel.
Problem: Warning indicator flashes for 20 seconds
Possible Cause: Ice Full sensor is faulty
Solution: Contact Whynter Service Department