Frequently Asked Questions for Whynter Upright Freezers and Deep Freezers (models CUF-110B CUF-112SS CUF-210SS CUF-210SSG CUF-301BK CUF-301SS UDF-0831SS UDF-138DW UDF-139SS)
Question: Why does the door not close properly?
Possible reasons and solutions:
The door gasket is dirty or malformed. Clean the door gasket thoroughly and ensure it is free from dirt or deformities to facilitate proper sealing.
Question: Why does the freezer make too much noise?
Possible reasons and solutions:
Contraction and expansion of the inside walls may cause popping and crackling noises, which can be normal due to temperature changes in a compressor-based unit. For better assistance, please contact Whynter Customer Support at [email protected] with a sound or video recording of the noise for evaluation.
The appliance is not level. Ensure the freezer is placed on a hard and level surface, avoiding carpeted or soft surfaces. Certain noises in compressor-based units can be addressed by contacting Whynter Customer Support at [email protected] with a sound or video recording of the noise for further evaluation.
Question: Why does the freezer turn itself on and off frequently?
Possible reasons and solutions:
The door is being opened often, not completely closed, or the gasket is not sealing properly. Minimize the frequency and duration of door openings, ensure the door is tightly closed, and check the door gasket for proper sealing to prevent frequent cycling of the freezer.
Question: Why is frost forming inside the freezer?
Possible reasons and solutions:
The freezer does not have sufficient ventilation. Ensure there is at least 5 inches of clearance at the back and sides for proper ventilation. Place the unit in a well-ventilated area with temperatures between 60°F (16°C) and 90°F (32°C), ideally between 72°F and 78°F. Frost develops due to high humidity levels in the environment. Some frost buildup is normal. Power down the unit and manually defrost when necessary.
The door is being opened often, not completely closed, or the gasket is not sealing properly. Minimize the frequency of door openings, ensure a tight door seal, and check the gasket for proper sealing. Frost development is related to high humidity levels. Some frost buildup is normal. Power down the unit and manually defrost when needed.
Ambient humidity is high. Reduce room humidity using a dehumidifier and ensure the unit is not exposed to direct sunlight. Frost formation is due to high humidity. Some frost buildup is expected. Power down the unit and manually defrost when necessary.
Question: Why is the freezer not cold enough or not cooling at all?
Possible reasons and solutions:
The freezer does not have sufficient ventilation. Ensure there is at least 5 inches of clearance at the back and sides for proper ventilation. Place the unit in a well-ventilated area with temperatures between 60°F (16°C) and 90°F (32°C), ideally between 72°F and 78°F.
The dial is not set correctly. Set the dial to the coldest setting (7) for optimal cooling.
The compressor is not running. Check if the compressor fan located at the back of the unit is running and if the compressor itself is vibrating slightly with a low hum. Avoid touching the compressor as it will be hot while running. If the issue persists, contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) for further assistance.
Question: Why is the freezer not operating?
Possible reasons and solutions:
Power failure, outage, or the cooler is not plugged in. Ensure the unit is plugged into a power outlet with working power. Try another wall outlet without using incompatible extension cords or power strips.
The house fuse or breaker has been tripped. Reset the breaker to restore power.
The appliance is placed too close to a heat source. Keep the cooler away from direct sunlight or other heat sources to avoid affecting its operation.
The compressor is not running. Check if the compressor fan located at the back of the unit is running and if the compressor itself is vibrating slightly with a low hum. Avoid touching the compressor while it’s running. If the issue persists, contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) for further assistance.
The freezer does not have sufficient ventilation. Ensure there’s at least 5 inches of clearance at the back and sides for proper ventilation. Place the unit in a well-ventilated area with temperatures between 60°F (16°C) and 90°F (32°C), ideally between 72°F and 78°F.
There might be a loose connection. Contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) for assistance regarding potential loose connections.
Question: Why is the leveling leg missing?
Possible reason and solution:
The leveling leg could be lost during transit. Contact Whynter Support team at [email protected] or call +1-866-WHYNTER (866-949-6837) for assistance in addressing the missing leveling leg.
Question: Why are there odors in the upright freezer?
Possible reasons and solutions:
The interior needs cleaning. Use a sponge, warm water, and baking soda to clean the interior. Additionally, placing an open box of baking soda inside the freezer will absorb stale odors. Remember to change the box every three months.
Food with strong odors is stored in the upright freezer. Clean the interior with a sponge, warm water, and baking soda to eliminate lingering odors caused by food.
Question: Why does moisture form on the inside upright freezer walls?
Possible reasons and solutions:
Hot and humid weather can increase the internal rate of frost buildup, which is normal. Try to minimize frequent door openings, especially during hot and humid weather, and ensure the door gasket is properly sealing to mitigate moisture formation.
The door may not be seating properly. Check the door installation to ensure it’s properly closed and sealed.
Opening the door for extended periods or too frequently can lead to moisture formation. Try to reduce the frequency and duration of door openings to minimize moisture buildup inside the freezer.
Question: Why does the control panel beep with Door-Open lit?
Possible reason and solution:
The door is not closed properly. Ensure that the door is closed tightly and that the gasket is sealing properly. If the door remains open for more than five minutes, the audible door alarm will activate, and the “Door Open” indicator will illuminate. Close the door to turn off the audible alarm and the “Door Open” indicator.
Question: Why does the control panel beep with Hi-Temp lit?
Possible reasons and solutions:
The freezer temperature is too high. Ensure proper installation by placing the freezer in a freestanding position, away from external heat sources or direct sunlight, and within the recommended ambient temperature. Also, ensure the door is properly closed to prevent outside air from affecting the freezer’s internal temperature. For detailed assistance, contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
The door gasket is dirty. Press Alarm Reset to mute the audible alarm. Clean the gasket using warm water and wipe it. If necessary, use mild detergents to clean the gasket.
Question: Why is the display status alternating between E and 7, 8, or 9 (Operational Error)?
Possible reason and solution:
The alternating display status indicates high temperature inside the freezer cabinet. Ensure that the door is properly closed and that the door gasket is sealing properly. Minimize the frequency of door openings to prevent temperature fluctuations.
Each code indicates different issues. For specific assistance and proper diagnosis of the error codes, it’s recommended to contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) for better guidance and resolution.
Question: Why is the display status showing “Display Off”?
Possible reasons and solutions:
Once the desired temperature level is set, the set temperature will stay on the display for about 30 seconds before disappearing. This is a normal operation.
If the display status shows “Display Off” and there’s a power failure, reconnect the power supply. If the unit doesn’t power on even after plugging it into a different outlet, please contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) if the issue persists.
Question: Why is the freezer external surface warm?
Possible reason and solution:
The external walls of the upright freezer can be up to 30°F warmer than room temperature. This is a normal operation as the compressor works to transfer heat from inside the freezer cabinet. Ensure proper freestanding installation and avoid placing the freezer near external heat sources or direct sunlight to maintain optimal operation.
Question: Why is the internal temperature setting displayed on the control panel?
Answer:
The internal temperature setting being displayed on the control panel is normal operation.