The door was reversed and not properly installed. Reinstall the door.
The shelves are out of position. Correctly install the shelves.
The unit is not leveled. Make sure the appliance is on a hard and level surface. Avoid placing the appliance on a carpeted or soft surface.
The door gasket is dirty or malformed. Clean the door gasket and ensure it is sealing properly.
Question: Why does the refrigerator make too much noise?
Possible reasons and solutions:
The noise may come from the flow of the refrigerant. Gurgling sounds at the end of cooling cycles are normal due to refrigerant flow.
Contraction and expansion of inside walls can cause popping or cracking noises due to temperature changes. These sounds are also typical in compressor-based units.
The appliance is not level. Ensure the cooler is on a hard, level surface. Avoid placing it on carpet.
For better assistance or to address specific noises, contact Whynter Customer Support at [email protected] with a sound or video recording of the noise that the unit makes.
Question: Why does the refrigerator turn on and off frequently?
Possible reasons and solutions:
The door is being opened often, not completely closed, or the gasket is not sealing properly. Minimize door openings, ensure a tight closure, and check the gasket for proper sealing.
A large amount of contents has been added to the appliance. Avoid adding a large amount of contents at once to minimize internal temperature fluctuation.
The appliance is placed too close to a heat source. Keep it away from direct sunlight or other heat sources.
Question: Why is the refrigerator displaying error codes such as SC, OC, LL, HH, etc.?
Question: Why is the refrigerator not cold enough or not cooling at all?
Possible reasons and solutions:
The set temperature is too high. Adjust the set temperature.
The appliance is placed too close to a heat source. Keep the appliance away from direct sunlight or other heat sources.
The door is being opened often, not completely closed, or the gasket is not sealing properly. Minimize door openings, ensure a tight closure, and check the door gasket for proper sealing without damages.
The front bottom grille does not have sufficient ventilation. Make sure it’s completely unobstructed, removing any dust accumulation. Dust can hinder proper venting of the heat generated by the cooling system, leading to higher cabinet temperatures.
Question: Why is the refrigerator not operating?
Possible reasons and solutions:
Power failure, outage, or the cooler is not plugged in. Ensure the unit is properly plugged in and the power outlet has power. Try using another wall outlet. Avoid using extension cords or power strips.
The house fuse or breaker may have tripped. Replace the broken fuse or reset the breaker.
The appliance is placed too close to a heat source. Keep the cooler away from direct sunlight or other heat sources.
Possible loose connection. Contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) for assistance.
Question: Why is the unit over-cooling?
Possible reasons and solutions:
Door gasket is not sealing properly. Clean the door gasket and ensure it is sealing properly.
The ambient (room) temperature is too low or high. Decrease or increase the ambient (room) temperature.
The front bottom grille does not have sufficient ventilation. Ensure it is completely unobstructed. Use compressed air or a vacuum to remove any dust on the back of the unit. Dust can prevent proper heat ventilation, resulting in a higher cabinet temperature.
Possible loose connection. Contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) for further assistance.