Question: Why is the humidity too low or high in the unit?
Possible causes and solutions:
Avoid overfilling the cabinet with items to ensure even distribution and proper air circulation. Rearrange items and do not block the internal fan.
For new purchases, properly season the cabinet, shelves, and drawers before storing items.
Regulate the water or humidity agent inside to achieve the desired humidity level.
Monitor and control humidity by adjusting the contents of the humidity tray and using an analog hygrometer.
Install the unit in an area where the ambient temperature is between 68°F-80°F.
Adjust the temperature setting on the display to reach the desired humidity level. Note: normal cooling is typically between 1°F-5°F degrees of the set temperature.
Check if the sensor is loose or disconnected. Contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) if the issue persists.
Question: Why is the unit cooling below the set temperature?
Possible cause and solution:
The room temperature might be too low for the unit to maintain the set temperature. It’s recommended to install the unit in an area where the ambient temperature is between 68°F-80°F.
Question: Why is the unit not cooling?
Possible causes and solutions:
The unit’s cooling range typically fluctuates between 1ºF-5ºF degrees of the set temperature. If it’s significantly beyond this range, there might be an issue with the control board. Contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) for further assistance.
The room temperature might be too high for the unit to effectively cool. It’s recommended to install the unit in an area where the ambient temperature is between 68°F-80°F.
Internal dust and dirt might hinder the unit’s cooling efficiency. Cleaning the internal components can improve its performance.
Question: Why is the unit not reading the correct humidity level?
Possible causes and solutions:
The hygrometer might not be calibrated correctly. Consult the User Manual for calibration instructions. If the issue persists after calibration, the hygrometer could be defective. Contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) for further assistance.
The uneven distribution of humidity in the unit could be due to overfilling or obstructing air circulation. Rearranging items to allow even distribution and proper airflow might help.
Normal operation involves the unit staying within 1-10% of the set humidity level. If the humidity is significantly outside this range, a loose sensor might be the cause. Contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) if the issue persists.
Question: Why is the unit not turning on?
Possible causes and solutions:
There might be a power outage or failure. Restore the power supply and check if the unit turns on. Contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) if the issue persists.
Ensure the unit is receiving enough power by connecting it to a dedicated wall outlet that can support its maximum power consumption and correct voltage requirements.
Insufficient clearance around the unit can hinder proper ventilation. The unit needs at least 4 inches of clearance at the sides and 6 inches at the back for adequate airflow. Adjust the unit’s placement accordingly.
If the control board seems to be malfunctioning, contacting Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) might be necessary for further assistance.
Frequently Asked Questions for Steam Over (model TSO-488GB)
Question: Why are error codes (Er1, Er2, Er3, Er4, Er7, and Er8) appearing?
Possible causes and solutions:
For Er1, Er2, Er3, and Er4, these codes indicate an open or short circuit issue with the top sensor. If any of these codes appear, exit the setting, open the oven door, allow it to cool down for 10 minutes, and then restart it.
For Er7 and Er8, these codes signify an open or short circuit problem with the evaporating heater sensor. Follow the same steps: exit the setting, open the oven door, let it cool for 10 minutes, then restart the oven.
If the error codes persist after performing these steps, contacting Whynter Customer Support at [email protected] or calling 866-WHYNTER (866-949-6837) might be necessary for further assistance.
Question: Why are there stains on the internal oven walls?
Possible cause and solution:
Stains on the internal oven walls are a normal occurrence with regular use. To manage this, refer to the cleaning and maintenance instructions provided in the user manual.
Question: Why does the oven light not illuminate?
Possible cause and solution:
The oven light might be damaged or there could be a loose connection. Consider replacing the oven light. For further assistance, please contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
Question: Why does the steam oven not work?
Possible causes and solutions:
The door might not be closed completely, causing poor contact of the door control switch. Ensure the door gasket is sealing properly by inspecting it. For further assistance, please contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) if the issue persists.
Question: Why is the display not working?
Possible causes and solutions:
Check whether the power cord is plugged into a working outlet. Verify the outlet for power. Power off and unplug the unit for 5 minutes, then restart.
The display panel might have a loose connection. For further assistance, please contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
Question: Why is the exhaust fan not working?
Possible causes and solutions:
The fan might be damaged or have a loose connection. Consider replacing the fan or for further assistance, contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
Question: Why is there no response from the button?
Possible causes and solutions:
The Display PCB might be damaged or defective. There could be a loose connection on the display. This might require reconnection or replacement of the display. Please contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) if the issue persists.
Question: Why is there no steam?
Possible causes and solutions:
The water pipe might be blocked, the evaporator heater could be damaged, or the water intake system might be impaired. Clean the unit internally, ensuring there’s adequate clearance for proper air ventilation. If the issue persists, please contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
Question: Why is there steam leakage from the oven door?
Possible causes and solutions:
The door may not be closed completely, the door gasket might not be in place or could be damaged, or the door structure itself could be damaged or not properly assembled. Ensure the door gasket is sealing properly by inspecting it and repositioning it if needed. For further assistance, please contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).