Question: Why, even though the conditions for the ice-making cycle are right, is no ice being made?
Possible causes and solutions:
If there’s a refrigerant leak or a blockage in the sealed system, it can hinder ice production. Contact Whynter’s Service Department or Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) for further assistance. Check if the frozen bars are getting cold.
Ensure the water pressure is correctly set. The recommended water pressure for optimal ice making is 58 PSI.
Question: Why does the appliance make too much noise?
Possible causes and solutions:
If the appliance needs lubrication, follow instructions from Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
The appliance may not be placed on a level surface. Ensure it is on a hard and level surface. If the issue persists, contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
Question: Why is the appliance displaying error codes?
Possible causes and solutions:
Each error code indicates a different issue. For precise assistance related to the specific error codes, contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
Question: Why is the appliance not churning?
Possible causes and solutions:
Insufficient ventilation might be affecting the unit’s operation. Ensure there’s a minimum of 5″ clearance around the appliance for proper ventilation.
If the mixture is too thick, the motor protection function may activate. It’s designed to engage when the ice cream becomes too frozen or hard before the timer ends. This function is normal.
A loose connection might also be a cause. To address this, please contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
Question: Why is the appliance not freezing enough or not cooling at all?
Possible causes and solutions:
Insufficient ventilation could be hindering proper cooling. Ensure there’s a minimum of 5″ clearance around the appliance for proper ventilation.
Verify that the unit is set correctly. Ensure it’s in the cooling or ice cream mode for optimal operation.
Another suggestion is to check for loose connections. To address this, please contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
Question: Why is the bowl stuck?
Possible cause and solution:
The bowl might be stuck due to pressure during shipment. Try firmly pulling the bucket up and out to resolve this issue.
Question: Why is the bowl turning or popping up?
Possible causes and solutions:
Ensure the bowl is securely fastened all the way down and turned slightly to catch the gear of the bowl and the freezing chamber.
Check if the lid is properly turned and locked into place.
Inspect the bowl for warping, bowing, or damage. Also, examine the gear on the bottom of the bowl for any issues.