Question: What should I do if the unit displays error codes or if a specific icon is lit up and flashing in the temperature display?
Recommended action:
Different error codes indicate various issues. For assistance, contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
Question: Why does the appliance make too much noise?
Possible reasons and solutions:
Some popping or crackling noises are normal due to temperature changes, resulting in the contraction and expansion of the inside walls. There are certain noises that a compressor-based unit makes. For better assistance, please contact Whynter Customer Support at [email protected] with a sound or video recording of the noise that the unit makes.
If the appliance is not level, it may produce excessive noise. Ensure it is on a hard and level surface, avoiding placement on carpeted or soft surfaces. There are certain noises that a compressor-based unit makes. For better assistance, please contact Whynter Customer Support at [email protected] with a sound or video recording of the noise that the unit makes.
Question: Why does the appliance not operate?
Possible reasons and solutions:
The appliance might not be operating due to a power failure, outage, or the cooler not being plugged in. Ensure the unit is properly plugged in, check the power outlet for functionality, and try another wall outlet. Avoid using extension cords or power strips.
In the case of the appliance not working, the house fuse or breaker may have tripped. Replace the broken fuse or reset the breaker.
Make sure the appliance is not placed too close to a heat source, such as direct sunlight or other heat sources. Maintaining an appropriate distance will enhance its performance.
Check if the compressor is running by examining the back of the unit. If it’s not running, or if there are other issues, please contact Whynter Customer Support for assistance.
If there’s a suspicion of a loose connection on the main board, contact Whynter Customer Support for further assistance.
Question: Why does the appliance turn itself on and off frequently?
Possible reason and solution:
Frequent on-off cycles may be due to the door being opened often, not closed completely, or a faulty gasket. Minimize door openings, avoid prolonged openings, ensure a tight closure, and inspect the door gasket.
Question: Why does the door not close properly?
Possible reasons and solutions:
If the door is not closing properly, it may have been reversed or improperly installed. Reinstall the door to correct the issue.
Incorrectly positioned shelves can affect the door’s proper closure. Ensure that the shelves are correctly installed.
If the door gasket is dirty or malformed, clean it thoroughly and ensure it is sealing properly to resolve the closing issue.
Question: Why is condensation building up on the glass door or inside the unit, or why is there leaking?
Possible reasons and solutions:
Condensation or leaking may occur if the ambient temperature or humidity is high. Lower room humidity with a dehumidifier or air conditioner and ensure the unit is not exposed to direct sunlight.
If there’s condensation or leaking, the door may be a culprit. Minimize door openings, ensure a tight closure, and check the door gasket for proper sealing.
Check for any obstructions in the drain to prevent condensation build-up or leakage.
Ensure the cooler is on a hard, level surface to prevent condensation and leaking. Avoid placing it on carpeted surfaces.
Question: Why is the appliance not cold enough?
Possible reasons and solutions:
The appliance may not be cold enough due to frequent door openings, improper closure, or a faulty gasket. To address this, minimize door openings, ensure a tight closure, and inspect the door gasket for proper sealing.
Check the ambient (room) temperature, as extreme conditions can affect the appliance’s cooling efficiency. Install the unit in a well-ventilated area with temperatures between 60°F (16°C) and 90°F (32°C).
To maintain optimal cooling, avoid overloading the appliance and ensure proper air circulation by not blocking the internal fan.
Question: Why is the unit over-cooling?
Possible reasons and solutions:
Over-cooling may occur due to insufficient ventilation. Provide at least 5 inches of clearance at the back and sides for proper airflow. Install the unit in a well-ventilated area with temperatures between 60°F (16°C) and 90°F (32°C), ideally between 72º-78ºF.
Check for proper sealing of the door gasket to prevent over-cooling. Ensure there are no damages.
Over-cooling may result from a loose connection. Contact Whynter Customer Support for assistance.
Question: Why is there frost forming inside the unit or ice build-up?
Possible reasons and solutions:
Frost or ice build-up may result from items blocking the internal fan. Avoid overfilling the cabinet and ensure proper air circulation.
Make sure the condensation tray is correctly installed, and the drain hole inside the cabinet is clear. Use a pipe cleaner to remove any obstructions.
Insufficient ventilation can lead to frost formation. Provide at least 5 inches of clearance at the back and sides for proper airflow. Install the unit in a well-ventilated area with temperatures between 60°F (16°C) and 90°F (32°C), ideally between 72º-78ºF.
To prevent frost inside the unit, minimize door openings, ensure a tight closure, and check the door gasket.
Question: What do error codes (ER, LO, 99, EH, EL, EH) indicate?
Possible causes and solutions:
Each error code represents different issues. For detailed assistance and accurate diagnosis of the error codes ER, LO, 99, EH, EL, EH, please contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).
Question: Why does condensation build up on the glass door or inside the unit?
Possible causes and solutions:
Ambient temperature or humidity is high. Lower room humidity with a dehumidifier, and avoid direct sunlight on the unit.
Minimize door openings, ensure tight closure, and check the door gasket for any issues.
Check for a clogged drain and remove any obstruction.
Ensure the cooler is on a hard and level surface. Avoid placing the wine cooler on carpet, as it may affect its levelness.
Question: Why does the door not shut properly?
Possible causes and solutions:
The door was reversed and not properly installed. Reinstall the door following the instructions.
Ensure the cooler is on a hard and level surface. Avoid placing it on carpet or uneven surfaces.
The door gasket is dirty or malformed. Clean the door gasket thoroughly and check for any damage or malformation that might hinder proper sealing.
Check if the shelves are incorrectly installed, as they might obstruct the door from closing properly. Reinstall the shelves correctly if needed.
Question: Why does the wine cooler not turn on?
Possible causes and solutions:
The cooler may not be plugged in or there could be a power failure. Ensure the unit is plugged in and the power outlet has power. Try a different wall outlet and avoid using extension cords or power strips. Ensure proper ventilation and operating temperature (between 68°F – 73°F).
Check if the house fuse or breaker has tripped. Replace the broken fuse or reset the breaker. Ensure proper ventilation and operating temperature (between 68°F – 73°F).
There might be a loose connection in the main or display board. Contact Whynter Customer Support for assistance. Ensure proper ventilation and operating temperature (between 68°F – 73°F).
Question: Why is the wine cooler not reaching the desired temperature or not cooling?
Possible causes and solutions:
Insufficient ventilation might hinder cooling. Ensure there’s adequate space around the unit (at least 4 inches on the sides and 6 inches at the back) and that the front bottom grille is unobstructed.
Frequent or prolonged door openings may impact cooling. Ensure the door is tightly closed and minimize unnecessary openings.
Extreme ambient temperatures can affect cooling. Install the unit in an area with temperatures ideally between 68°F – 73°F for optimal performance.
Positioning the cooler near heat sources like direct sunlight can affect its cooling ability. Keep it away from heat sources.
Check the door gasket for proper sealing; a loose gasket can impact cooling efficiency.
Remove dust build-up from the back of the unit to ensure proper venting and cooling efficiency.
There might be a loose connection contributing to the issue. Contact Whynter Customer Support for assistance at [email protected] or call 866-WHYNTER (866-949-6837).