Question: Why are error codes such as EU, LO, HI, E0, E1, E2, E3, E4, E5, etc., being displayed?
Possible reasons and solutions:
Each code indicates different issues. For better assistance, please contact Whynter Customer Support at [email protected] with a photo of the display showing the error code or call 866-WHYNTER (866-949-6837).
ED or E7 Error code indicates that the door has been open for more than 60 seconds. Please close the door and inspect the door seal to ensure there is resistance.
Question: Why is the alarm sounding, and the temperature display flashing?
Possible reasons and solutions:
The ventilation opening may be covered or too dusty. Ensure the front bottom grille is completely unobstructed. Use compressed air or a vacuum to remove any dust on the back of the unit. Dust can prevent the heat generated by the cooling system from venting properly, resulting in a higher cabinet temperature.
A lengthy interruption to the power supply might have triggered this. Leave the appliance to work for a while until the set temperature has been reached.
A large number of bottles have been added to the unit. To minimize internal temperature fluctuation, do not add a large number of contents at once and ensure there are no bottles/cans blocking the fan inside the cabinet so that the unit can properly circulate the air.
Question: Why is the door not closing properly?
Possible reasons and solutions:
The door might have been reversed and not properly installed. Reinstall the door to address this issue.
Incorrectly positioned shelves can affect the door’s proper closure. Correctly install the shelves.
The door gasket could be dirty or malformed, causing improper sealing. Clean the door gasket thoroughly and ensure it is sealing properly.
Question: Why is the icon — lit up and flashing in the temperature display?
Possible reasons and solutions:
The display temperature might be out of the range that the appliance can show. Only temperatures within the range of 16~99°F / -9~37°C will be displayed. If the temperature is not within this range, the icon — will be displayed instead. This is considered normal.
Question: Why is the icon lit up and flashing in the temperature display?
Possible reason and solution:
The display temperature might be out of the range that the appliance can show. Only temperatures within the range of 16~99°F / -9~37°C will be displayed. If the temperature is not within this range, the icon — will be displayed instead. This is considered normal.
Question: Why is the unit over-cooling?
Possible reasons and solutions:
The door gasket might not be sealing properly. Clean the door gasket thoroughly and ensure it is sealing properly.
The thermistor might need to be exposed or replaced. Please contact Whynter Customer Support at [email protected] for more information on this issue.
The ambient (room) temperature might be too low or high. Adjust the ambient temperature accordingly.
The front bottom grille might not have sufficient ventilation. Ensure it is completely unobstructed to allow proper heat venting.
Insufficient space for air circulation might be hindering proper cooling. Ensure there are no bottles/cans blocking the fan inside the cabinet to allow proper air circulation.
There might be a loose connection. Contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) for assistance.
Question: Why is the wine refrigerator making too much noise?
Possible reasons and solutions:
The contraction and expansion of the inside walls may cause popping and crackling noises. Some popping or cracking noises are normal and caused by temperature-induced expansion and contraction of the inside walls. Please note that compressor-based units can produce certain noises. For better assistance, please contact Whynter Customer Support at [email protected] with a sound or video recording of the noise that the unit makes.
The appliance might not be level. Ensure the appliance is placed on a hard and level surface, avoiding carpeted or soft surfaces. Note that compressor-based units can produce specific noises. For better assistance, please contact Whynter Customer Support at [email protected] with a sound or video recording of the noise that the unit makes.
Question: Why is the wine refrigerator not cold enough or not cooling?
Possible reasons and solutions:
The set temperature might be too high. Adjust the set temperature to a lower setting.
The appliance could be placed too close to a heat source. Keep the appliance away from direct sunlight or other heat sources.
The door might be opened often, not completely closed, or the gasket might not be sealing properly. Minimize door openings, ensure a tight closure, and check the door gasket for proper sealing.
The ambient (room) temperature might be too low or high. Adjust the room temperature accordingly.
A large amount of contents might have been added to the appliance. Avoid adding a large amount of contents at once and ensure there are no obstructions blocking the internal fan for proper air circulation.
The front bottom grille might not have sufficient ventilation. Ensure it is completely unobstructed to allow proper heat venting.
The compressor might not be running. Verify if the compressor fan at the back of the unit is running and if the compressor is vibrating slightly with a low hum. Avoid touching the compressor while it’s hot. Contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837) if the issue persists.
Question: Why is the wine refrigerator turning on and off frequently?
Possible reasons and solutions:
The door might be opened often, not completely closed, or the gasket might not be sealing properly. Minimize the number of times the door is opened, avoid prolonged openings, ensure a tight closure, and inspect the door gasket for proper sealing without any damages.
The noise might be coming from the flow of the refrigerant. Gurgling sounds at the end of each cooling cycle can be normal and caused by the flow of refrigerant in the appliance.
Question: Why isn’t my wine refrigerator working?
Possible reasons and solutions:
It might be due to a power failure or the cooler not being plugged in. Ensure it’s properly connected, check the power outlet, and try a different one. Avoid using extension cords.
The house fuse or breaker might have tripped. Replace the broken fuse or reset the breaker.
If the appliance is placed too close to a heat source, it might affect its performance. Ensure it’s away from direct sunlight or other heat sources.
A loose connection could also be the issue. For further assistance, contact Whynter Customer Support at [email protected] or call 866-WHYNTER (866-949-6837).