Customer Support

 

 

Whynter Portable Air Conditioner Troubleshooting

Problem
 		 Possible Cause
 		 Solution
 
The portable air conditioner does not turn on
The automatic switch, line fuse, or breaker has been tripped.
 
 
 
 
 
The power supply voltage is too low.
 
The L.C.D.I. plug for the unit is tripped.
　
Flip the switch, change the fuse, or turn the breaker back on. Also, note that you may have too many appliances drawing power on one circuit, so you may need to move some onto another circuit.
 
Move the unit onto another circuit with the correct voltage.
 
Press the Reset button on the portable air conditioner's plug
Air Conditioner should have it’s own dedicated wall outlet.
　
The unit turns on, but the compressor does not turn on- the fan runs, but there is no cooling
The room temperature is outside of the operational tolerances of the unit.
 
The Cooling mode is not on.
 
 
 
The compressor has not turned on yet because of its time delay.
 
 
The set temperature is too high.
 
 
The internal water reservoir is full.
　
This unit is designed to work in ambient temperatures of 64°F to 100°F.
 
Press the Mode button until the Cooling icon is shown on the control panel.
 
Give the compressor 3 minutes to turn on after the Cooling mode has been selected.
 
Lower the set temperature (at least 5 degrees less than the room temperature.
 
Check the water level indicator on the control panel. If it is lit, either manually drain the water or allow the unit to exhaust the water itself, then cooling will resume. 
The air coming out of the unit is not very cold, or the airflow volume is weak
The air filter is dirty or obstructed.
 
The air intake is obstructed.
 
 
The exhaust is obstructed.
Clean or change the air filter.
 
 
Make sure there is at least 20" of clearance from the air intake.
 
Check the exhaust duct. Remove any obstructions.
 
The unit does not cool the room
Windows or doors are open.
 
 
There are too many people or heat-producing appliances in the room.
 
The room is too large.
　
Close all windows and doors into the room when the unit is cooling.
 
You may need an additional air conditioner.
 
 
You may need an additional air conditioner.
 
The unit is very noisy The unit is not level. Make sure the unit is on hard and level surface. We do not recommend placing the unit on carpet.
The unit is leaking water onto the floor
The rubber drain stopper are not installed.
 
 
The unit was tilted or is not level.
 
 
　
Install the rubber drain stopper.
 
 
Make sure the unit is on hard and level surface. We do not recommend placing the unit on carpet.


 Whynter Portable Ice Maker Troubleshooting

Problem
 		 Possible Cause
 		 Solution
 
Ice maker is not making ice or ice cubes are really small
The refrigerant did not have enough time to settle after being transported.
　
It is recommended a minimum stabilization period of 12 hours prior to switching on the ice maker.
Also, it is recommended to run the ice maker for at least three cycles before using the ice.
The “Water” indicator is on Low water level. Stop the ice maker, fill it with water, then restart.
The “Ice” indicator is on The ice basket is full. Remove ice from the ice basket.
The “Water” and “Ice” indicators are both flashing The ice shovel is misaligned or cannot move. Check if the ice is blocking the ice shovel.
The ice cubes are too large with pieces sticking together The silver prongs of the evaporator are too deep in the water.
 
 
The water temperature in the inner tank is too low.

The evaporator can be bent upwards slightly to raise the prongs. The evaporator should be level.

Change the water in the inner tank. The ideal water temperature is 50°F-90°F. 
Eliminating Plastic Taste on Start Up 　
 
Saturate a clean cloth with white vinegar.  Wipe down inside of water reservoir and ice tray (ice drawer & water drawer for Titanium ice makers.)

 
Fill reservoir / water drawer.  Turn the ice maker on, switch the unit off just before the compressor starts. Let water stand 12 hours.

After 12 hours, drain the water completely. Your ice maker is now ready to make great tasting ice.
Ice cubes are cloudy 　 Due to fast freezing, ice cubes may appear "cloudy". This is trapped air in the water and does not affect the taste or quality of the ice.  
The compressor works abnormally with a buzzing noise Voltage is not normal Stop the ice maker and do not restart it until the voltage is normal.
 
 
SNO Titanium ice makers only:
If beeping continues for a longer period
 
 Water drawer or ice cube drawer is not in full recesses. Make sure that the water drawer and ice cube drawer are in full recesses.
SNO Titanium ice makers only:
 
L and START indicator lights flash 
 
 
 Ice Cube Drawer is not positioned properly Remove the drawer and replace it in its recess.
SNO Titanium ice makers only:
M indicator is illuminated and the appliance beeps
 
 The ice cycle is too long. Switch off the ice maker, unplug it from the mains supply, open the cover and leave it open until all ice blockages melt. Once everything has melted close the cover, plug the appliance in to the supply, switch on and press START. 
SNO 3 in 1 ICE-100S ice makers only:
Unit does not take in water
 

Unit is not switched on.

 

 

The water level indicator (red ball) is not moving.

Water tank is about half full.

 

Fuse blown.

Turn on the unit using the On/Off switch and press the Start button. Hold a glass of water about 5 inches above fill compartment and pour water into unit.

Make sure that the red ball is floating.

The unit stops taking in water when the water tank is about half full.

 

Replace fuse. 
 
SNO 3 in 1 ICE-100S ice makers only:
 
Unit does not take in water from a water bottle
 

Bottle supporter is not installed properly.


Unit needs to be restarted.


 

Insufficient water pressure.

 

Bottle has a cap or seal. 

Make sure the bottle supporter is properly installed with the arrow facing front and center.

Turn off the unit for a minute and turn back on then push Start button.

Take off the bottle and manual fill the unit with water.

Remove cap or seal then reposition bottle back on to bottle supporter. Turn on Power and push Start button. 
SNO 3 in 1 ICE-100S ice makers only:
 
Unit does not take in water from a water line		 Water pressure is too high or low.

Reduce or increase the water pressure.

The unit only takes in water to up to the "Min." line when you first press the "Start" button, then it won't take in water until the 1st batch of ice is dropped. The unit does not take in water when ice making is in process so you will see the low water light blinks through out the process. There is nothing wrong with the unit as long as it keeps taking in water after each batch of ice and the green light stays on. 
 
SNO 3 in 1 ICE-100S ice makers only:
Unit makes loud noise
 
 The ice maker makes the loud noise when it is able to sense water in the manual fill compartment but not able to draw the water into the water tank. The loud noise is not an indication of any problem of the unit. Add more water to the unit or adjust the water bottle.
 
 
SNO 3 in 1 ICE-100S ice makers only:
 
The orange light is on (ice bin full indicator) and ice was removed from the unit but the unit does not restart
 
 Small pieces of ice may stick to the ice cube bin sensor. Wait about 10 – 20 minutes and the unit should resume the ice making process and the light will turn from orange to green.
 

 

Whynter Outdoor Misting Fan Troubleshooting 

Problem
 		 Possible Cause
 		 Solution
 
My fan wetting everything around
Misting nozzles are clogged.
　
Unscrew the misting nozzles one at a time and shake them. You should hear a clicking sound inside the nozzles because there is a small ball inside the nozzles to help the nozzles mist properly. If you do not hear a clicking sound, as your instruction book states, soak the nozzles in white vinegar.　
The shroud cannot be installed 　 Loosen, DO NOT REMOVE, the clips and screws located on the inside of the shroud. You should notice 2 protruding pieces of plastic directly under the clips. The rear grill sits between the clip and the plastic protrusions. Start your installation at the top of the shroud, it is o.k. to remove the large setscrew and clip located here. As you slide the rear grill in between the clips and screws on the shroud, it may be necessary to remove some of these clips and screws; however, DO NOT REMOVE ALL OF THEM.

 

 

 

 
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